Ubet's Commitment to Healthy Gaming
Ubet recognises that online gaming can be a fun and entertaining experience when done responsibly. However, we also acknowledge that for some users, gaming activity can develop into an uncontrolled habit that affects everyday life.
To that end, ubet is committed to providing a safe and responsible gaming environment. This includes offering self-management tools, educating users on the risks of excessive gaming, and ensuring our platform remains inaccessible to minors.
We encourage all users to set personal limits before they start playing, monitor their time and spending regularly, and seek help promptly if they feel gambling is beginning to affect their lives.
Recognise Early Signs of Risky Behaviour
Recognising warning signs early is the first step to protecting yourself. Pay attention to changes in your own playing habits and those of the people around you.
Financial Warning Signs
Consistently spending beyond your set budget
Borrowing money or selling assets to fund gambling
Neglecting bills and other financial obligations in favour of gaming
Chasing losses by continuing to play to win back money lost
Personal Warning Signs
Feeling anxious, irritable, or uncomfortable when not playing
Neglecting work, family, or social responsibilities due to gambling
Lying to family or friends about your gaming activity
Using gaming as an escape from stress or problems
If you identify two or more of the signs above in yourself, we encourage you to reach out to the ubet support team or seek professional help.
Guide to Setting Time & Budget Limits
The most effective way to enjoy gaming safely is to set clear limits before you start — not after. ubet encourages you to follow these guidelines:
Financial Limits
- Decide on an amount in MYR that you can comfortably spend without affecting your essential needs.
- Think of the money you deposit as the cost of entertainment, not an investment or a source of income.
- Never deposit more than the limit you have set for yourself, even when you feel like you're on a winning streak.
- Keep a record of your monthly deposits and withdrawals for your own tracking.
Time Limits
- Set a daily time limit before opening the platform — for example, no more than one hour a day.
- Take a short break every 30 minutes to reassess how you're doing.
- Avoid playing late at night or when you're tired, as your judgement may be impaired.
- Use your phone's alarm to remind yourself of the time limit you have set.
Core Principles of Responsible Play
- Play with discretionary funds, not money set aside for essentials
- Accept losses as part of the game
- Stop once your time or spending limit has been reached
- Don't play when you're feeling stressed or upset
- Share your limits with someone you trust
Available Self-Exclusion Features
Ubet provides several self-exclusion tools to help users manage their use of the platform. You can contact our support team at [email protected] to activate any of the following options.
Set a maximum daily, weekly, or monthly deposit limit in MYR for your account. This limit is enforced automatically and can only be decreased immediately, or increased after a waiting period.
The cooling-off option lets you suspend access to your account for a set period — whether that's a day, a week, or a month. During this time, you will not be able to log in or make any deposits.
If you feel that gambling has become a serious problem, you can apply for a long-term self-exclusion. This will close your account for a minimum period of six months. During this time, requests to reopen the account will not be entertained.
Set a maximum duration for your gaming sessions. The platform will remind you when your time limit is approaching, and automatically log you out once it has been reached.
Set a maximum loss amount you're comfortable with over a given period. Once that limit is reached, you won't be able to continue playing until the period resets, giving you time to reflect.
Request a monthly account activity report via email to track your deposit history, withdrawals, and play time. This information helps you make an honest assessment of your gambling habits.
To activate any of the features above, contact ubet support via email: [email protected]
Minor Protection
Ubet takes seriously its responsibility to ensure the platform remains inaccessible to anyone under the age of 18. All registrations require date of birth verification, and ubet reserves the right to request identity verification documents at any time.
If you are a parent or guardian, we encourage you to take the following steps to protect your children from accessing online gambling sites:
- Install parental control software on all devices used by your children.
- Do not save your gaming account password in the browser on any shared device.
- Log out of all gaming accounts after each session when using a shared device.
- Have open conversations with your children about the risks of online gambling.
- Regularly monitor your children's online activity.
If you suspect a minor has accessed a ubet account, contact us immediately at [email protected] for urgent action. The account will be suspended while an investigation is carried out.
ubet Protection Measures
- Mandatory age verification at registration
- Identity document verification when required
- Immediate closure of underage accounts
- Full refund of funds if an account is closed due to age grounds
Life Balance & Seeking Professional Help
Online gaming should be just one of many leisure activities in your well-rounded life — not the only way to have fun or unwind. ubet encourages users to maintain healthy social connections, engage in other hobbies, and take care of their physical and mental wellbeing.
If you or someone you know is struggling with problem gambling, you are not alone. Many people have successfully overcome this with the right support. The most important step is acknowledging that there is a problem and having the courage to seek help.
Signs It's Time to Seek Help
- Gambling has caused serious financial problems in the past six months
- Relationships with family or friends have been affected by gaming
- You've tried to stop playing multiple times but haven't been able to
- You feel stressed, guilty, or anxious after every gaming session
- Gaming dominates your thoughts throughout the day
If you are experiencing any of the situations above, please contact the ubet support team for guidance on self-exclusion, or reach out to a qualified mental health professional. Seeking help is a sign of strength, not weakness.
Maintain Your Balance
- Stay physically active every day
- Spend quality time with your family
- Explore other hobbies away from screens
- Get enough sleep — avoid playing late into the night
- Talk to someone you trust