Ubet Privacy Policy — User Personal Information Protection
This Privacy Policy explains how the ubet platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy in accordance with the standards set out herein.
Effective date: 1 January 2026. This policy is subject to periodic review.
Contents of This Policy
- Information Collected
- How Your Information Is Used
- Cookies & Tracking
- Data Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
1Information We Collect
Ubet collects several categories of information in order to provide a secure, accurate, and properly functioning service for users in Malaysia. Information is collected directly from users during registration, through use of the platform, and via automated technical means.
Account Information
During registration, we collect your full name, email address, date of birth, and encrypted password. This information is used to identify users, verify age eligibility, and enable secure access to your account.
Payment Information in MYR
For processing deposits and withdrawals in MYR, we collect transaction information including the amount, chosen payment method, and transaction time. ubet does not directly store credit card numbers or bank account details — all payments are processed through secure, encrypted third-party gateways.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser version, IP address, time zone, and screen resolution. This data is used to optimise how the platform displays on your device — particularly for mobile users — and to detect potential unauthorised access.
Types of Data Collected
- Name, email & date of birth
- MYR transaction records
- Device type & browser
- IP address & general location
- Cookie & session data
- In-platform activity history
2How We Use Your Information
All information collected by ubet is used solely for purposes related to providing the platform's services to users. We do not sell or rent users' personal information to third parties for marketing purposes.
Ensures that every user is a legitimate individual aged 18 and above, and prevents duplicate registrations or identity fraud.
Accurately and securely verifies and processes MYR deposits and withdrawals within the stipulated timeframe.
Detecting suspicious activity, preventing unauthorised access, and safeguarding your account balance and personal information.
Enhances the user experience on mobile devices and improves platform performance based on real usage data.
Allows the ubet support team to accurately identify your account when you contact us for assistance or enquiries.
Sends important account-related notifications, terms changes, security updates, and transaction information to your registered email address.
3Cookies & Tracking Technologies
The ubet platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device by your web browser when you visit the platform.
We use three main categories of cookies:
- Essential Cookies: Required for core functions such as login, session management, and security. Cannot be disabled.
- Analytics Cookies: Aggregated data on how users interact with the platform is collected to help us improve navigation and content.
- Preference Cookies: Saves preferences such as your chosen language and region to make return visits more convenient.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality, such as your ability to log in.
Cookie Management
To delete or manage cookies:
- Chrome: Settings → Privacy → Cookies
- Safari: Preferences → Privacy
- Firefox: Options → Privacy & Security
4Data Storage & Security
Ubet employs appropriate technical and organisational security measures to protect users' personal information from unauthorised access, loss, alteration, or disclosure. All communications between a user's device and ubet's servers are protected with industry-standard SSL encryption.
User passwords are stored in a format that has been through a hashing process with a salt, using a strong algorithm. This means that even if the database is accessed without authorisation, the original password cannot be recovered. ubet support staff also do not have access to user passwords.
User personal information is retained for as long as the account remains active and for as long as necessary to meet legal obligations or resolve any outstanding disputes. Once an account is closed at the user's request and all obligations are settled, personal information will be deleted within a reasonable timeframe.
While we take all reasonable precautions, no data storage system or transmission over the internet can be guaranteed 100% secure. Users are encouraged to keep their passwords safe and not share their login credentials with anyone.
Data Security Layers
- SSL encryption across all pages
- Passwords stored in hashed+salted format
- Payments via secure gateway
- 24-hour access monitoring
- Regular security audits
- Data deletion upon account closure
5Sharing Information with Third Parties
Ubet does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where data sharing may occur to enable the platform to operate securely and comply with the law.
Payment Processors
Required transaction information is shared with approved third-party payment gateways to process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements and recognised payment security standards.
Legal Requirements
Ubet may disclose user information when required by Malaysian law, a court order, or the direction of a lawful authority. In such circumstances, we disclose only the minimum information necessary as required by the relevant law.
Technical Service Providers
Technical service providers such as server hosts, video streaming services for Live Casino, and analytics tools may have limited access to data necessary for their services only. All such providers are bound by strict data processing agreements.
What We Don't Do
- We do not sell data to advertisers
- No sharing of data for third-party marketing
- No disclosure of information without a lawful basis
- No access permitted without a confidentiality agreement
6User Rights, Policy Amendments & How to Contact Us
Your Rights as a ubet User
As a ubet platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting support.
- Right to Erasure: You may request deletion of your personal data upon account closure, subject to applicable legal requirements.
- Right to Object: You may object to the processing of your personal data in certain circumstances permitted by law.
Privacy Policy Amendments
Ubet reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
How to Contact Us
For any enquiries, requests, or complaints relating to this Privacy Policy, please reach out to the ubet team via:
Email: [email protected]
Please include your account name and a brief description of your query to help us respond faster.
Related Policy Links
Questions About Your Privacy?
Check the FAQ section for quick answers, or register a new account with confidence knowing your information is fully protected by ubet.